Frequently asked questions
- How can I validate that a product was manufactured by Veltrane?
- Visit the Validate page and scan the circular authentication seal printed on the packaging — using your camera, or by uploading a photo if you don't have camera access. We'll immediately confirm whether the seal's design matches ours. If the scan doesn't come back verified, you can try again right away — a bad photo (blur, glare, low light) is a common cause and a retake usually fixes it.
- Does Veltrane sell directly to consumers?
- No. Veltrane Biotech Laboratories is a B2B manufacturer. Our products reach patients through registered pharmacies and distributors.
- What certifications does Veltrane hold?
- Veltrane operates under EU-GMP, ISO 9001:2015, FAGG/AFMPS, and ISO 17025 certifications.
- I believe I found a counterfeit product — what should I do?
- Contact our quality team immediately at quality@veltranebiotechlab.be with the batch number and photos of the packaging.